Privacy Policy for Ezer Healthcare
1. Information We Collect
We collect data necessary to provide clinical intelligence and manage chronic care:
- Provider Data: Credentials, contact info, and system usage logs.
- Clinical & Biometric Data: Patient information processed through our Ambient AI Scribe or collected via RPM/CCM devices to generate structured notes and monitor health trends.
- Security Logs: Technical data gathered through our Zero-Trust architecture to ensure secure system access.
2. How We Use Your Information
- Care Delivery: To operate your EHR and facilitate chronic care management workflows.
- Documentation Excellence: To refine the accuracy of AI-generated SOAP notes and clinical summaries.
- Interoperability: To enable secure data exchange via FHIR standards with connected healthcare systems.
3. Data Security & Zero-Trust
We employ a Zero-Trust security model to protect sensitive health information, including continuous authentication for every access request and full encryption of clinical data at rest and in transit.
4. Data Sharing & Compliance
Clinical and personal data is never sold. Data is shared only as necessary for care delivery (e.g., EHR integration) or as required by law to maintain HIPAA, GDPR, or local healthcare compliance.
5. Global Data Transfers
As we support healthcare adoption across multiple continents, data may be processed in various jurisdictions. All international transfers comply with applicable regional data protection regulations.